Mediation and
Conflict Resolution
in Vienna

Mediation is a process that helps clarify and resolve conflicts. The approach and structure are tailored to your specific situation and issues during an initial consultation.

• Together, we define the goals you want to achieve through mediation.
• I help you identify and bring relevant topics to the table in a clear and structured way.
• We explore not only what each side wants but also why it matters — whether it’s reliability in childcare, clear responsibilities within a team, or financial planning security. Understanding these motivations helps build empathy and lays the foundation for agreements everyone can support.
• When tensions run high and communication breaks down, I assist in reopening constructive dialogue. This helps shift the conversation back to a respectful, fact-based level and enables you to develop a shared plan for moving forward. The focus moves from what’s not working to what is possible.
• The aim is a lasting solution that addresses everyone’s interests - not just a quick fix or compromise.

Mediation is a flexible process designed around your needs, helping you move efficiently toward a solution. Here’s how it generally works:

Phase 1 – Setting the Framework

• Initial Meeting: Clarify what the conflict is about and who is involved.
• Goal Setting: Define what should be achieved through mediation.
• Process & Schedule: Agree on the procedure and schedule.
• Consent: All parties agree to take part in the mediation.

Phase 2 – What‘s on the Table?

• What needs to be discussed to reach your shared goal?
• The mediator leads and faciliates the conversation.
• You present your concerns and topics.
• The topics are organized, and the order of discussion is determined.

Phase 3 – Getting to the Why?

• This phase uncovers the reasons behind each position.
• Essentially, we move from “What do I want?” to “Why does this matter to me?”
• For example: “I want to keep the car,” —> “I need a reliable way to get to work.”
• Getting to the heart of what matters unlocks real solutions - beyond rigid positions.

Phase 4 – Exploring Possibilities

• Looking ahead together: What’s possible? What could work?
• Ideas are collected that address the interests and needs of all involved.

Phase 5 – Agreement and next steps

• Ideally, you’ll find a joint solution or agreement that everyone can support.
• This agreement is then documented.
• If you wish, I’m happy to support you with follow-up sessions or check-ins to help ensure the agreement is put into practice successfully.

Your benefits at a glance:

• Control: You keep full control over the process and the outcome. There’s no decision imposed by a third party.
• Cost-effectiveness: Generally lower costs compared to (lengthy) court or arbitration proceedings.
• Efficiency: We establish a general timeline, and you choose the pace that suits you.
• Confidentiality: Everything discussed in mediation stays private and confidential.
• Sustainable Solutions: Agreements developed together are usually supported and upheld by all parties.
• Stopping the clock: Mediation usually halts legal deadlines or limitation periods while the process is active, ensuring you don’t lose valuable time.

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As a mediator, I accompany you with a neutral, impartial stance - committed equally to all parties involved. I ensure a clearly structured process, lead and faciliate the conversation, keep things on track, and support you in reestablishing constructive dialogue, even in challenging or emotionally charged situations.

I don’t act as a decision maker or advisor. I mediate – serving as a bridge between positions, and a translator across levels of perspective. My focus is not on conflict management but on enabling conversation and mutual understanding - professionally guided, sensitively handled, and aimed at durable, practical solutions.

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General information:

I am a lawyer and Accredited Mediator registered with the Federal Ministry of Justice (”eingetragene Mediatorin”) I am subject to the Austrian Civil Law Mediation Act (Zivilrechts-Mediations-Gesetz; ZivMediatG) in civil law matters. I support companies, organisations and private individuals in complex conflict situations arising from diverse professional, cultural and organisational contexts, each with their own expectations, communication styles and conflict dynamics. In addition, I am a member of the Austrian Federal Association for Mediation (ÖBM).

Further information about my background, professional approach and working methods can be found here.

Mediation in Personal Matters (such as family mediation, conflicts during divorce or separation, or neighbour disputes) are usually scheduled at the Praxta Studios (1010 Vienna or 1060 Vienna), which offer a calm and confidential setting.

Commercial Mediation, Workplace Mediation as well as Negotiation and Settlement Facilitation take place either at suitable external venues or – if preferred – directly at your premises.

Appointments are arranged individually by prior agreement. Flexible time slots – including evenings and weekends – can be accommodated

That depends on the complexity of the conflict, the number of people involved, and the time you have available. As a rule of thumb  mediation between two people (such as mediation in family or workplace matters) typically take around three to five sessions. More complex cases – such as those between businesses or departments – may take longer and unfold over several months, depending on the scope and level of engagement.

The process is flexible: we’ll define the structure together, and you decide how frequently sessions take place and how much time you might need between meetings – for instance, to seek internal or legal advice. This flexibility allows you to move the process forward at a pace that works for you.

The cost of mediation depends on the complexity and scope of the case. Fees are always agreed in advance - whether on an hourly basis, a day rate, or a flat fee.

During our initial consultation, I’ll provide a clear and transparent overview of the expected costs and pricing structure.

In some cases, legal expenses insurance may cover part of the cost. Please check directly with your provider to see whether this applies to you.

Mediation may be the right choice if one or more of the following apply:

All parties want to reach an out-of-court agreement.

You’re aiming to resolve the conflict to preserve personal or business relationships.

The expected costs and duration of court proceedings don’t justify the risks involved.

You need bespoke solutions that go beyond purely legal issues.

You want to address both the practical and emotional aspects of the conflict.

Communication has already become difficult, and you’re seeking professional guidance and a neutral mediator to facilitate dialogue.

In an initial consultation, we can explore whether mediation is the best way forward for your situation. For a more detailed evaluation, I also offer a tailored conflict analysis. Please feel free to get in touch if you’re interested.

Conflict resolution thrives on clarity and insight – including a sound understanding of legal, economic and personal parameters.
When questions arise that go beyond the scope of mediation, it can be helpful to involve experts from relevant fields. This site introduces a network of trusted experts who can be consulted when additional professional support in legal, tax, economic or therapeutic matters is required.

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Mediation isn’t always the best route. If a legally binding decision is required - for example, to resolve fundamental legal questions or to establish a precedent - court proceedings may be the more appropriate path.

Sometimes, the surrounding context can make mediation difficult. In organizations, internal processes or hierarchies can get in the way of implementing agreements reached in a mediated process.

Mediation requires a fair and balanced environment as a foundation. If there’s a significant power imbalance, emotional dependency, or manipulative behavior, it can be difficult to create the safety and openness needed for constructive dialogue - in such cases, other forms of support may be more suitable.

In situations involving acute danger or violence - such as domestic abuse or threats - mediation is generally not appropriate.

If you’re unsure whether mediation is the right approach for your situation, we can explore it together in an initial consultation. I also offer tailored conflict analysis to help you make an informed decision - feel free to get in touch.